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I really hate to say this but we received the couch today and found it has a tiny rip on the lower part of the couch. Because we need this piece of furniture this weekend my wife decided to accept delivery. But if I were there I would have returned it again. My...
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2.2
Product
I liked
  • Choices and options
I didn't like
  • Difficult contacting them
  • Delivery method
  • No attention to detail
#899436
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I ordered a $1000 couch, it was on backorder for 2 months. Once it arrived it was damaged. I didn't know this until I opened the package. I filed a claim and they told me "If there was no damage signed for (at the time of delivery) then there is not much we can do. We...
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1.7
#821651
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They are dishonest crooks. They sold us a fold up bed that they were selling on Craig's List. Their story was that it was special ordered for someone who changed their mind after they received it. They claimed it was never used or opened. We bought it and hired a...
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1.0
I didn't like
  • Liars and cheaters
#761754
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Novi Decor - Dining Table Damaged! Not genuine item, false advertising
"Bought a fiberglass dining table from Novi Decor in Oct 2015 which on the add states it's "Scratch and Chip Resistant Finish" Table arrived very well packaged, we unpacked and assembled the table and noticed a lot of superficial scratches on the table top. Got in...
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1.8
#739183
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Placed an order over a month ago after doing a lot of research and finding the item I was looking for at Novi Decor. Credit Card has been charged immediately, and the order says the item will be shipped within 5 business days. Emailed Emily B after two weeks about...
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I didn't like
  • Cheaters
#637758
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Short Review on November 29, 2016

Novi Decor
#963538
1.0
Details
Bait and Switch! Swapped chairs I ordered for inferior ones and wanted to charge well over half the purchase price to replace them!
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Advertised vs Delivered
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Short Review on November 29, 2016

Novi Decor
#963534
1.0
Details
Bait and Switch! Swapped chairs I ordered for inferior ones and wanted to charge well over half the purchase price to replace them! Very poor customer service!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website