"Bought a fiberglass dining table from Novi Decor in Oct 2015 which on the add states it's "Scratch and Chip Resistant Finish" Table arrived very well packaged, we unpacked and assembled the table and noticed a lot of superficial scratches on the table top.Got in touch with Novi Decor and they replied in an email with instructions on how to remove the scratches with a $75 refund.
While looking into the instructions it was evident that the material needed to remove the scratches would cost me well over $200 not to mention the time & effort it would take to achieve such a result especially being an amateur at restoring furniture. I emailed Novi Decor back advising the situation above and the response received was this "Unfortunately, we aren't able to extend a new table or any kind of exchange. We consider this matter closed after the acceptance of the previously offered resolution. "So much for customer service.
Will def let all my friends & family know about this company and their dishonesty.What a joke!"
More Review Details
|Value for money|
|Exchange, Refund and Cancellation Policy|
|Style and Design|
- Reason of review:
- Bad quality
- Product or service
- Lippa Fiberglass Dining Table
- Review category
- Furniture and Decor
You May Also Like
- "I have had my Natuzzi leather sofa and recliner for 10 years. We just moved and my wife insisted on new leather because of the color of our Natuzzi. She..."
- "My wife and I purchased an "Albany Furniture" leather living room set (modular sofa, loveseat and ottoman, 6 pieces total) in February of 2012 from Levin Furniture in Wexford, PA..."
- "My pillow.com claims if you buy one you get one free. That's a bunch of BS !!! You can get the same my pillow at Wal mart..."
- "Ordered a Tag Heuer Carrera and arrived quickly. It was well packaged. So that part went well. From there it only went downhill: - The "CARRERA" printed on the dial..."
- "In just a few seconds things change. Now your time to figure it out!'ν..."
- "I picked out a beautiful Zen Artistry Bouquet Premium version for a total of $106.00 in a flat green feng shui vase. The version the florist delivered was nothing..."
- "A coach USA bus almost killed my family and several in the cars around us today around 2pm eastbound on I-64 in Newport News Virginia. Driving way too fast for..."
- "I used thumbtack for a contractor and you are right no accountability. It took 3 weeks to get a very small kitchen remodeled with. Countertops. Floor, backsplash. Cabinets and..."
- "I have had a terrible experience with light in the box! I paid (Oct. 12) for item with express expedited shipping (3-4 business days) (1-3 days for processing). I have..."